How your order travels

From warehouse to doorstep, step by step

01

Order placed and packed

Items are packed to suit their category. Perishable groceries, fragile electronics, and bottled cosmetics each follow their own packaging standard.

02

Dispatched to a regional hub

Your shipment leaves the warehouse for the hub serving your region, where it joins local carrier routes.

03

Tracked through each milestone

You receive updates at key points, from warehouse dispatch through to local handover, so you can follow progress.

04

Handed over locally

A regional logistics partner completes the final leg and hands the parcel over at your delivery address.

Need a delivery arrangement for your location?

If your address has custom requirements, our customer support team can confirm what is possible before you order.